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Refund Policy

Effective Date: 10/19/2025
Last Updated: 10/25/2025

1. Donations and Contributions

All donations made to Paige of Hope, a Florida nonprofit organization, are final and non-refundable. Because donations are immediately used to support our mission of providing help, hope, guidance, and support to families of individuals with disabilities, we are unable to offer refunds once a contribution has been processed.

If a donation was made in error (for example, due to a duplicate transaction or incorrect amount), please contact us within seven (7) business days of the donation date. We will review the situation and, if appropriate, issue a refund or correction at our discretion.

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2. Event Registrations or Program Fees

For events or programs hosted by Paige of Hope, refunds may be provided only if:

  • The event is canceled by our organization, or

  • A written cancellation request is received at least [X] days before the event date.

Administrative or processing fees may apply, and refund eligibility may vary by event. Any specific refund terms will be listed on the event registration page or materials.

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3. Merchandise or Product Sales (if applicable)​

If your purchase involves merchandise or awareness items, we will accept returns or exchanges for defective or damaged items within 30 days of delivery. Products must be returned in unused condition. Shipping costs are non-refundable.

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4. Contact Information for Refund Requests

To request a refund or correct a donation error, please contact:

Paige of Hope
📧 mypaigeofhope@gmail.com
📞410-787-9079
📬 Mailing address is not provided at this time

Please include your full name, transaction date, donation amount, and a brief explanation of the issue.

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5. Legal Disclosure (Required for Florida Charities)

“A copy of the official registration and financial information may be obtained from the Division of Consumer Services by calling toll-free within the State. Registration does not imply endorsement, approval, or recommendation by the State.”

📞 1-800-HELP-FLA (435-7352)
🌐 www.FloridaConsumerHelp.com

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6. Governing Law

This Refund Policy is governed by the laws of the State of Florida.

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Icing Smiles is a nonprofit organization that provides custom celebration cakes and other treats to families impacted by the critical illness of a child.

Since 2010, Icing Smiles has delivered more than 34,000 custom cakes to kids all across the country

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